Frequently Asked Questions Arbor Glen Senior Living
Q: What care options are available? A: Arbor Glen offers independent living, assisted living, short-term-stays and memory care as well as coordination of hospice and other care services.Read Answer
Q: Does Medicare or Health Insurance pay for senior living? A: No, it does not. However, if you choose to utilize some of the medical services we bring in, like Bluestone Physician Services and On-Site Podiatry, those services would be run through your insurance. Also, if you have a Long Term Care Insurance policy, some policies will reimburse you for some assisted living or memory care expenses.Read Answer
Q: Do I need a doctor’s order to live at Arbor Glen? A: If you are choosing the Senior Living service package, you do not need a doctor’s order to move-in. If you decide to sign up with our Assisted Living or Memory Care service options, you may become a client of our Ebenezer Home Care. To become a client of our Ebenezer Home Care, our Director of Health Services will schedule an assessment with you and will need written doctor’s orders, especially if our care team will be helping you manage your medications.Read Answer
Q: Do you have a medication management program? A: Yes, Arbor Glen has a medication management program, which may be added to an individualized service plan and varies based on regulations. Residents participating in Arbor Glen’s medication program may choose their own pharmacy or use Arbor Glen’s preferred pharmacy provider in that region. If a resident prefers to use an alternate pharmacy, the resident and pharmacy must comply with certain requirements.Read Answer
Q: If needed, how is my level of care determined? A: Prior to move-in, our nurses and care team will assess your current health and review your medical history to see how we can best meet your needs. They will also discuss your preferences as well as your normal routines to develop a care plan that’s tailor made for you. This individualized service plan details your care plan and is regularly updated to meet your evolving needs.Read Answer
What training do staff members receive? A: We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce our strong standards. Arbor Glen and Ebenezer’s extensive training programs have been developed throughout the years and include; classroom, online and hands-on training, and employee shadowing and mentoring.Read Answer
Q: Do you offer 24-hour nursing? A: We have nurses either in the community or on-call 24-hours a day.Read Answer
Q: What is included in the costs for Assisted Living? A: Our base rate in assisted living and memory care includes three meals a day, housekeeping, a load of personal laundry and fresh linens and towels each week, an emergency safety alert system, wellness checks, transportation to community programs, and all of our in-house activities.Read Answer
Q: What do I do first? A: The first step is to arrange a visit to Arbor Glen. You can call Jenny Terwedo at 651-704-1421. During your visit, we’ll talk to you about your personal circumstances and how we can meet your individual needs.Read Answer
Q: How does the dining program work? A: At Arbor Glen, assisted living and memory care includes three chef prepared meals a day, served restaurant-style by our culinary assistants. Emphasizing choice is important. In addition to the unique entrees featured at each meal, we also offer an “always available” menu for our residents. For our independent living residents, meals are not included in their rent, nor are they a requirement to be added on; however, they are welcome to purchase meals individually or as a package.Read Answer
Q: Are there restrictions on visiting hours? A: As this is our residents' home, we welcome visitors and work with our family and friends to visit their loved ones at a time that works best for them.Read Answer
Q: Do you allow pets? Can I bring my dog or cat with me? A: Yes, you are welcome to bring your own pet with you! If you are comfortable caring for your pet and they are an appropriate pet for the community setting we would love for them to join our Arbor Glen family. Guidelines apply.Read Answer
Q: How quickly can you help me move in? A: We work with each family to support their needs as best we can, including accommodating urgent move-ins when possible. Residents in Assisted living and Memory Care receive a full care assessment prior to moving in, which helps our care team develop his or her individualized care plan.Read Answer
Q: Can I bring my own furniture? A: Yes, you will bring your own furniture with you as this is your home! The apartments are unfurnished so we encourage you to design your apartment to be as comfortable and familiar as possible.Read Answer
Q: Do we have to sign a long-term lease for the apartment? A: No. Our community does not require long-term lease commitments. However, most of our communities require a deposit/move-in fee upon signing the residency agreement. We also require calendar month’s written notice prior to moving out of the community.Read Answer
Q: Do you offer any short-term stays? A: Yes, we do offer short term stays at our community. A short-term stay (Stay by the Day) is a convenient option when planned or unforeseen circumstances occur such as an extended family vacation, recovery from an illness or providing a break for a spouse or caregiver. We offer Stay by The Day in both Assisted Living and Memory Care in a furnished studio apartment.Read Answer
Q: Can we move in as a couple? A: Yes! At Arbor Glen, couples can live together in their own apartment surrounded by their familiar belongings. Since our apartments are age-in-place, there is no need to move if a couple’s care need differ; we can accommodate independent and assisted living in the same apartment! Double occupancy fees may apply.Read Answer
Q: Is Ebenezer affiliated with a specific religion or church? A: Ebenezer was founded in 1917 by Lutheran ministers to care for the elderly. Today, we care for and house older adults of all faiths. You do not need to be any specific religion to live in our communities. Ebenezer does offer Spiritual Health services, with chaplains visiting many of our communities to provide services like devotionals, prayer groups, support groups, grief support and one-on-one visits for those who want them.Read Answer
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